CAROLINE'S JEWELRY WITH A PAST

FREQUENTLY ASKED QUESTIONS

What can be called a genuine Antique?
A genuine antique is any item that is 100 years old or older. When you date antique jewelry, that means an item must be made prior to, or around 1900. In the past several years, the demand for antique jewelry has outstripped the supply and many dealers sell reproduction jewelry. As long as the piece is noted as a reproduction, this is acceptable and ethical. Occasionally, Caroline's Jewelry will have a few reproductions and they will be noted as such; however,  sometimes a piece of jewelry can be incorrectly identified by even the most educated of jewelers as an antique or authentic period piece when it is not. Caroline's Jewelry makes every effort to correctly identify pieces as to their true age. (Please see "Disclaimer" Page) When buying a piece of estate, period or antique jewelry, always ask what the age is and ask that the information be added to the bill of sales. Caroline's Jewelry will always show the estimated date of manufacture on invoices. JEWELRY PERIODS

What does Caroline's Jewelry guarantee ?
We guarantee to the best of our ability all descriptions of stones and diamond weight and metal content for all items we have in our catalog.  We test everything for metal content including silver, platinum, and all karat contents of gold.  We test diamonds and other gemstones for identity and authenticity. We also make our best estimate of carat weight and size for all stones; however, mounted jewelry is difficult to assess and slight differences are expected. We will give you any information as to repairs or alterations (which are very common with antique jewelry) that are available to us. We can also provide an independent appraisal for all merchandise at a small fee. DISCLAIMER PAGE

What if it is not what I expected or I don't like it ?
Please follow the link below to see our full return policy which allows for returns within 3 days if the jewelry is unaltered. You should call us within 24 hours of receiving the jewelry to let us know that you would like to return the item. ORDER INFORMATION

Why doesn’t Caroline's Jewelry have more descriptions for our items?
Caroline's Jewelry makes every effort to show an accurate picture of all items and to accurately describe them; however, space is limited and no one wants to scroll through 1/2 a page of description for each and every item. We will gladly send you additional pictures and descriptions of any of our items if you are interested in purchasing them.  JEWELRY PERIODS and MATERIALS

How can I buy from Caroline's Jewelry?
You should first send an , call us or fax us with the item number and a brief description so that we can put that item on "Hold" for you. We take cash, money orders, International money orders, personal checks, Company checks, wire transfers, all major credit cards and PayPal. Follow this link for additional information  ORDER INFORMATION and CONTACT PAGE and ORDER FORM

How can an international customer buy from Caroline's Jewelry?
All business is appreciated; however, in recent years a number of credit card frauds and scams have made it more difficult to ship internationally. Caroline's Jewelry sells and ships to all countries provided all U.S. and international laws are followed. Credit cards, international money orders, PayPal and checks will be accepted provided they follow the guidelines on the INTERNATIONAL BUYER'S page.

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