CAROLINE'S JEWELRY WITH A PAST

Your business is appreciated and it is important to Caroline's Jewelry with a Past that you be completely happy with your purchase. We endeavor to represent all our jewelry to the utmost of our abilities, but we also know that jewelry is a very personal thing and the piece you order may not fit in your life.

If you are not pleased with your purchase, you may return your jewelry for a full refund of the purchase price, less shipping or ring sizing charges as long as the piece has not been damaged or altered and within 3 days of your receipt of the piece. 

We do have a separate return policy for watches and layaways. If you are not satisfied with the watch or there is any problem with it, please notify us immediately to return the piece. For layaways, please follow this link to our LAYAWAY POLICIES

For more information on Caroline's Jewelry with a Past Returns Agreement, click here. 

Frequently we are asked how we know something is antique or how the customer is sure they are getting what we say a piece is. That is not an easy question because in today's market there are sellers who either  misrepresent their merchandise through ignorance or deliberately, through fraud. It has been our goal from the day we opened our shop to provide our customers with the finest antique and estate pieces available which are both affordable and wearable. We spend a great deal of effort in analyzing our pieces for authenticity and for materials and stones. We use numerous publications, books and contacts to ensure you are receiving what we say a piece is. We will "underage" a piece before we will say something is older than it is. If we are not certain of the age of the piece, we will call it "20th. century". Caroline's Jewelry with a Past is a member of the International Society of Appraisers and the National Association of Jewelry Appraisers, and Association for the Study of Jewelry & Related Arts all of whom require high standards to ensure their members are well educated, thorough and honest. We must comply with all aspects of  USPAP which sets standards for appraisals and the conduct of appraisers. 

We stand behind our product and want our customers to be happy with their purchases, so if you have any questions or concerns, we would like to discuss them with you.

Thanks again for your business, please call if you have any questions....Caroline

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