We accept Personal
Checks, Money Orders, & Cashier's Checks for the amount of purchase
only.
To Place Orders:
If you e-mail us with the
order information, please do not include your credit card number; but if
you prefer to
e-mail credit card information, send the card number and
the expiration date on 2 separate e-mails or we can call you via
telephone to receive your credit card number. You can still fax or
telephone your order & credit card numbers. We will confirm the
availability of items via phone, fax or e-mail within 48 hours.
Order Form
for Fax or Mail
Freight charges are
not included in pricing.
All items will be shipped
via USPS Registered U.S. mail, Federal Express or UPS
(unless other arrangements are made), after the credit card or check has
been processed (usually within 48 hours or less). We will ship all items
insured for their full value. If you choose to send a money order,
cashier's check, or bank check, the items will be shipped when the check
has been processed through the bank (usually within 10 days or less).
All personal check amounts over $1500 should be sent on 2 separate
checks to avoid hold delays. Sorry, no COD or on approval orders
accepted. Credit cards will be billed prior to shipment, no exceptions.
Texas
residents add appropriate sales tax
Returns:
If you wish to return merchandise, please contact us within 3 days of
the receipt of the merchandise, except watches or
Layaways
(see below). You must ship the return to us so that we
receive it within 14 days of the original shipment date. Package
the items in the original box (or comparable container) and return to us
fully insured. Return freight is the responsibility of the customer and
any item returned will not be credited with outbound freight charges.
All items must be returned in their original condition without
alterations or damage. Any item damaged in return transit or not
returned within 14 days of original receipt date will be the
responsibility of the customer. A credit will be issued against the
appropriate credit account if a credit card was used or a refund check
for all other forms of payment.
If items are returned damaged from the customer, a repair fee will be
deducted from the refund amount if the item can be repaired. If the item
cannot be repaired, the piece will be returned to the customer without
credit. We do allow additional returns after 3-days under special
circumstances, please contact us
for additional information.
Watches:
All watches are warranted running when shipped, and since we cannot be
responsible for the manner in which they are handled after receipt, we
can not guarantee running condition beyond receipt. If the watch
does not run when you receive it, please call for a return authorization
number immediately.
Layaways:
Layaways are accepted
for 2 to 6 months depending on the value of the merchandise and may be
extended with prior approval. Each payment will be in equal monthly
installments. A credit card number must be on file, even if paying by
check, money order, or PayPal. If a payment is missed, the credit card
will be charged. When you pay by credit card, an equal monthly billing
will be charged to that card each month at approximately the same time.
If you wish to delay an installment, please notify us before the first
of the month. An itemized statement will be mailed after each payment.
Default on Layaways:
If we have not received
a layaway payment in 60 days from the last payment date, the item will
be returned to stock without notice and all payments to date will be
forfeited. If a layaway has defaulted, Caroline's Jewelry reserves the
right to release it upon immediate payment of all past due balances;
however, all sales will be final and no returns or credits allowed.
Length of Layaways:
$100 to $250
2 MONTHS
with returns allowed, no re-stocking charge
$251 to $1499 3 MONTHS with returns allowed with a 25%
re-stocking charge
$1500 to $2999
4 MONTHS with
returns allowed with a 35% re-stocking charge
$3000 to $4999
6 MONTHS with no
returns allowed, credit on account with 40% restocking charge
3 Months maximum for
all sale or specially priced items.